Customer Care Design: Global Service Maintenance modular systems


Wed 18 Feb 2015

Event description

The rapid evolution of the market, as well as the increasingly broader and global competitive scenario, requires companies to structure themselves adequately even in the design of Customer care services that assume a high value from the customer’s point of view.

Starting from the needs, attitudes and skills of the client, the objective is to identify an optimal after sales service package to improve or maintain the performance results of the plants over time. It involves designing a Global Maintenance service, calibrated and built specifically for the specific customer and the specific sector.

To optimize and make this procedure more efficient, it is possible to identify and design (more or less) standard modules which, combined together on a case by case basis, take the form of a Global Maintenance service suited to the specific customer’s needs.

The purpose of the meeting is to allow a comparison between the companies participating in the table on these issues (organizational model used, choice between out-sourcing or internal management, identification of efficiency indicators to assess the management performance of maintenance activities), exposing their experience and actively participating in the discussion, assessing the strengths and weaknesses of the various procedures adopted. Furthermore each company is invited to propose other aspects related to this topic, on which it would like to start a comparison.

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